Process automation

With process automation, the system handles the repetitive back-office tasks of your webshop, such as invoicing, email handling and marketing emails. There is less manual work and fewer errors, and customers get answers faster.

Why automate?

Because webshop growth then does not automatically mean more administration.

Colleagues working with laptops at a shared table

Orders can grow while manual work does not

In a manually managed webshop, every new order means more minutes of administration. With automated processes, the same work happens in the background at a consistent quality.

  • Available for both rental and custom webshops.
  • We start with the most time-consuming processes, so it pays off quickly.
  • Human approval can be added to sensitive steps.

What do you gain?

The benefits of automation in everyday work.

Frees up time

Invoices, confirmations and reports are produced on their own, leaving more time for growth.

Fewer errors

No mistyped invoice details or forgotten confirmations: the same rule runs every time.

Faster service

Customers get confirmations immediately, and common questions are answered quickly too.

Growth without extra headcount

Peak periods such as Christmas or a sale do not paralyse your administration.

More revenue

Abandoned-cart and repeat-purchase emails bring customers back without manual work.

Measurable results

Every process is logged and measurable, so you can see how much time and money it saves.

What can we automate?

Some examples of the most common processes. The list can be extended.

Invoicing

Automatic invoice issuing and delivery after successful payment, connected to your invoicing system.

Receiving and answering emails

Sorting incoming emails by topic, with draft or automatic replies to common questions.

Marketing emails

Welcome series, abandoned-cart emails and newsletters, segmented by customer behaviour.

MCP server access

Webshop data and actions available from your AI tools through a standard Model Context Protocol connection, with permissions.

Stock and order sync

Keeping stock and order status in sync between the webshop, the warehouse and the courier.

Reports

Scheduled reports on revenue, stock and campaigns, delivered directly to your inbox.

The journey of an automated order

How an order runs from start to finish with no manual intervention.

  1. The customer pays

    After a successful payment the order enters the system, and the confirmation goes out immediately.

  2. The invoice is issued

    The invoicing system issues the invoice, and the customer receives it by email.

  3. Shipping starts

    The warehouse and the courier receive the data, and the customer gets a tracking link.

  4. Follow-up

    A few days after delivery, a satisfaction email and a personalised offer go out.

Which process takes up most of your time?

Describe how you work today, and we will show you what can be automated and in what order.

Request an assessment

Frequently asked questions

Short answers to the most common questions.

What is an MCP server?

MCP (Model Context Protocol) is an open standard that lets AI assistants access external systems securely, according to permissions. With an MCP server your AI tools can, for example, query orders or stock from the webshop.

Which processes should we start with?

Those that repeat often, can be described by rules and take a lot of time. Typically these are invoicing, order confirmation and answering common customer questions.

Does the AI answer customers on its own?

Only if you want it to. You can set the system to only draft replies for staff approval, or to reply on its own to certain types of questions.

Can we send marketing emails to anyone?

No. Marketing emails can only be sent with the prior consent of the recipient. Our system also manages subscriptions and unsubscribes.